Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders paid before 1 p.m. are shipped the same business day. Orders paid after 1 p.m. are shipped the following day.
Delivery times vary by country and courier service. For example, GLS Europe delivers to most EU countries within 2–8 working days, while PostNL delivers within 2–10 working days depending on the destination.
Free shipping is available depending on the shipping fee for your country and the order amount. See the free shipping limits for details.
Payment methods include credit or debit card (Visa, MasterCard, American Express), personal bank transfer, and PayPal.
After payment is processed through RBS Worldpay, you will receive an email confirmation with the transaction summary.
If you need to change your shipping address, please contact us as soon as possible using the contact details provided in your order confirmation.
The tracking link for your order will be sent to you via email, depending on the delivery country and the courier chosen.
Personal data is stored securely and shared only with subcontractors necessary for contract execution, in compliance with the Data Protection Act.
To check if we ship to your country, please refer to the Shopping Terms & Conditions page: Shipping Information.
Yes, all prices include VAT and remain unchanged between placing the order and receiving the product.
No, products shipped within the EU are duty-free.
Shipping costs vary by country. Please refer to the Shopping Terms & Conditions page or contact salesinfo (at) calivita.com for more information
All ordered products are typically shipped in one package. In exceptional cases, such as temporary stock shortages, the remaining items may be sent separately, but only after confirming the arrangement with the customer.
Yes, orders above €130 to the UK are subject to customs duties, British VAT, and handling fees, invoiced before shipment release.
Yes, splitting orders is recommended to stay below the €130 limit for UK shipments.
If you need to swap an item
Returns and Exchanges
Calivita International B.V. guarantees the quality of all products. If you’re not satisfied with your purchase, you can return it within 8 calendar days from the date of receipt for a full refund, including the original delivery costs. The product must be returned with proof of purchase and sent via parcel post. Please contact our call center for further instructions.
For detailed information regarding our return and refund policy, please visit the Return and Refund Policy page.
You have 8 calendar days from the receipt of the product to return it for a full refund, including delivery costs. After 8 days, the product can only be replaced if defective.
Yes, you can return opened or unopened products within 8 calendar days for a refund, as long as you provide proof of purchase.
Unfortunately, we cannot refund the cost of returning the product to us. You will be reimbursed for the product price and any original shipping charges.
Please contact our customer support team as soon as possible, providing details of the incorrect item you received. You can reach us via email or by phone. We will assist you in resolving the issue promptly.
Please contact our customer support team immediately, providing photos of the damaged item(s) and your order details. You can reach us us via email or by phone. We will assist you in resolving the issue and arrange for a replacement or refund as needed.
If your product is defective after the 13-day return period, you can request a replacement. Please contact our call center with details, and return the unused portion of the product for inspection.
If your product is defective, please contact our call center with details. You must return the unused portion of the product for inspection, and we will arrange for a replacement.